HSBC

the ask

Replace three legacy websites (hundred of content pages) to simplify access to delivery and change content (guides and training materials). The goal was to help product and project teams adopt Agile massively.

This experience was the cornerstone for us wanting to do more work together and launch YJC! This project’s main challenge was ensuring that a hundred product teams would adhere to HSBC control standards when delivering a change (product or project). We were also tasked with creating an easy way for the bank technology staff to access guides and training packs on product and project methodologies such as Scrum, Kanban, and SAFe.

Outcomes

Created technical documentation on Confluence

Delivered a brand-new internal website aimed at 40k+ people

Coached teams to transition to Agile ways of working (Scrum, SAFe)

Supported the adoption of a new control framework used by the bank globally

iphone in hand showing usage graph

iphone in hand showing add a service

01

Transform

"Moving vast amounts of content into a new user-friendly stop-shop website."

‍

research & experience principles

We spent the first three months at HSBC researching to develop a set of design principles, build the new website, and organise stakeholder forums to run ideas, collect feedback, and get sign-off on the multiple assets to produce.

‍

02

Deliver

“Making a new website in a complex environment.”

‍

technical requirements

We had to introduce a new CMS to HSBC and develop the website and ensure accessibility and quality standards were met.

‍

03

04

row of five mobile devices with mockups

the process

Working closely with the consultants at Capco, we designed a solution to scale content distribution from three legacy websites. By standardising our approach to some of these designs, we could quickly turn around business requirements in designing. We worked closely with the brand standards team to adhere to accessibility standards. HSBC focused on customers' external websites but did not emphasise internal website experience aligned with branding. Ultimately, our website was one of the first to align with branding standards and was recognised as one of the best in-house one-stop shops for technology content across all bank divisions.

arcadia image